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POST-INSTALLATION SUPPORT

Customer Service & Warranty Request

Customer Service & Warranty Request

Use this form to report a post-installation service, maintenance, or warranty issue involving your windows or doors. Please provide complete information and clear photos so our service team can review your request and arrange the appropriate next steps.

Use this form to report a post-installation service, maintenance, or warranty issue involving your windows or doors. Please provide complete information and clear photos so our service team can review your request and arrange the appropriate next steps.

01 — Customer & Installation Information

02 — Service Category

02 — Service Category

Select all that apply. At least one selection is required.

03 — Product Involved

03 — Product Involved

Select all products involved. At least one selection is required.

04 — Required Photos

04 — Required Photos

Clear photos help us identify the issue and order the correct parts. Please attach JPG, JPEG, PNG, or HEIC images for each item below.

Wide Shot *

The entire window or door in its surrounding area.

Add photo(s)

Drag a file here or
Any format · up to 100MB

Close-Up *

A clear photo of the defect, damaged hardware, or problem area.

Add photo(s)

Drag a file here or
Any format · up to 100MB

Manufacturer Sticker *

The code or barcode sticker located on the frame or glass edge.

Add photo(s)

Drag a file here or
Any format · up to 100MB

05 — Confirmation and Submission

05 — Confirmation and Submission