POST-INSTALLATION SUPPORT

Customer Service & Warranty Request

Use this form to report a post-installation service, maintenance, or warranty issue involving your windows or doors. Please provide complete information and clear photos so our service team can review your request and arrange the appropriate next steps.

01 — Customer & Installation Information

Customer Full Name *

Email Address *

Primary Phone Number *

Original Order or Invoice Number

Service Address *

Approximate Installation Date or Year *

02 — Service Category

Select all that apply. At least one selection is required.

Glass or Sealed Unit — condensation, fogging, or cracked glass

Hardware and Mechanics — broken handle, crank, lock, or latch

Adjustments — door sagging, stuck sash, or alignment issue

Water Intrusion or Leaks — frame leak or flashing concern

Other, Trim, or Screens — weatherstripping, torn screen, or casing issue

03 — Product Involved

Select all products involved. At least one selection is required.

Casement or Awning Window

Sliding or Hung Window

Entry Door or Patio Door

Skylight

Interior Door

Specific Location in the House *

Detailed Description of the Issue *

What is happening? When did it begin? Does it affect opening, closing, or locking?

04 — Required Photos

Clear photos help WD Craftline identify the issue and order the correct parts. Please attach JPG, JPEG, PNG, or HEIC images for each item below.

Wide Shot *

The entire window or door in its surrounding area.

Add photo(s)

Close-Up *

A clear photo of the defect, damaged hardware, or problem area.

Add photo(s)

Manufacturer Sticker *

The code or barcode sticker located on the frame or glass edge.

Add photo(s)

05 — Confirmation and Submission

I confirm that the information and photos provided are accurate and that WD Craftline may contact me regarding this service request. *

Thank you. Your service request has been received. Our team will review the information and contact you regarding the next steps.